We Review the Right of Each Involved Stakeholder with Mentioned Terms
1. ACCEPTANCE OF TERMS
By accessing and using this website, you accept and agree to be bound by the terms and provision of this agreement.
2. PRODUCT INFORMATION
- We specialize in selling premium quality:
- Ghee: Pure cow ghee and buffalo ghee
- Dry Fruits: Almonds, cashews, walnuts, dates, raisins, and other premium nuts
- Pickles: Traditional Indian pickles made with authentic recipes
- All products are sourced from certified suppliers and comply with Indian food safety standards.
3. PRICING AND PAYMENT
- All prices are listed in Indian Rupees (INR) and include applicable taxes
- Prices are subject to change without prior notice
- Payment must be made in full before order processing
- We accept payments via credit/debit cards, UPI, net banking, and digital wallets
- All transactions are processed securely
4. FOOD SAFETY AND QUALITY
- All products comply with FSSAI (Food Safety and Standards Authority of India) regulations
- Products are stored in hygienic, temperature-controlled environments
- We maintain strict quality control measures throughout our supply chain
- Expiry dates and best-before dates are clearly mentioned on all products
5. SHIPPING AND DELIVERY
- We ship across India through reliable courier partners
- Delivery timeframes vary by location (typically 3-7 business days)
- Perishable items like ghee are shipped with appropriate packaging to maintain quality
- Shipping charges are calculated based on weight and delivery location
- We are not responsible for delays caused by courier services or natural calamities
6. RETURNS AND REFUNDS
- Damaged/Defective Products: Full refund or replacement within 48 hours of delivery
- Quality Issues: Report within 24 hours with photographic evidence
- Perishable Items: Returns accepted only for manufacturing defects or damage during transit
- Non-returnable Items: Opened food packages (unless defective), items past expiry date
- Refunds will be processed within 7-10 business days
7. FOOD ALLERGIES AND DIETARY RESTRICTIONS
- Product descriptions include ingredient lists and allergen information
- Customers with specific allergies should carefully review product details
- We process products in facilities that may handle nuts, dairy, and other allergens
- Consult healthcare providers for specific dietary concerns
8. STORAGE AND HANDLING INSTRUCTIONS
- Follow storage instructions provided on product packaging
- Ghee should be stored in cool, dry places away from direct sunlight
- Dry fruits should be stored in airtight containers
- Pickles should be handled with clean, dry utensils to prevent contamination
9. LIABILITY LIMITATIONS
- We are not liable for any adverse reactions due to food allergies
- Customers are responsible for checking product suitability for their dietary needs
- Our liability is limited to the purchase price of the product
- We are not responsible for misuse of products or failure to follow storage instructions
10. INTELLECTUAL PROPERTY
- All content, trademarks, and intellectual property on this website are our property
- Unauthorized use of our brand name, logos, or content is prohibited
- Product images and descriptions are for reference only.
11. PRIVACY POLICY
- We collect and use customer information in accordance with our Privacy Policy
- Personal information is protected and not shared with third parties without consent
- Payment information is processed securely through encrypted channels.
12. CUSTOMER RESPONSIBILITIES
- Provide accurate delivery information
- Inspect products upon delivery and report issues immediately
- Use products before expiry dates
- Follow storage and handling instructions
13. FORCE MAJEURE
We are not liable for delays or failures in performance due to circumstances beyond our control, including natural disasters, government actions, or supply chain disruptions.
14. MODIFICATIONS
We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on our website.
15. CONTACT INFORMATION
For questions about these terms or our products:
Email: info@sativiki.com
16. SEVERABILITY
If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect.